Join Our Support Team – Inbound Calls + Email/Chat Process

Job Description :

Job Title: Customer Support Executive – Voice & Email/Chat (Non-Voice)

Location: Chennai

Experience: 0 to 2 Years

Job Type: Full-time, Rotational/Night Shift

Qualification: Any Graduate

Job Description:

We are hiring for a Customer Support Executive role involving both voice (inbound/outbound calls) and non-voice (email/chat support) processes. The candidate will handle customer queries, resolve issues via calls and chat, and provide support related to services, billing, or technical troubleshooting (depending on the project).

Responsibilities:

Respond to customer inquiries through voice calls, emails, and chat

Maintain professionalism and empathy while handling queries

Update customer records and document issue resolution

Coordinate with internal departments for escalations if needed

Meet daily targets for call/chat handling and quality

Skills Required:

Good spoken and written English communication

Typing speed: 40-45 WPM

Basic computer and email handling skills

Patience and ability to multitask

Willing to work in night/rotational shifts

Salary: ₹14,000 – ₹22,000/month (based on experience)

Incentives: Performance-based incentives available

Benefits:

Paid training

Free food during shift hours

Health insurance, ESI & PF

Annual bonus

Career growth opportunities into QA, Trainer, or Team Lead roles

Regards,

Sofia HR,

8220184451