Teleperformances AI Accent Neutralization
28/02/2025 Computer - Multimedia Classes
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Description
Teleperformance, the largest call center operator globally, has introduced an AI-powered technology to "neutralize" the accents of Indian customer service agents, aiming to enhance clarity and customer interaction. Developed by Sanas, a Palo Alto startup, this accent translation software also cancels background noise, improving call quality. Teleperformance invested $13 million in Sanas and secured exclusive resale rights. Despite the rapid AI advancements that threaten human-operated call centers, Teleperformance uses AI to support, not replace, its staff. The technology is currently available for Indian and Filipino accents, with plans to expand to other regions.
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