Why should we use smart IVR for customer communication
13/06/2024 Computer - IT - Webs
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Description
Businesses handling Customer Communication require professionalism. But to keep track of all incoming calls, monitor call conversations, improve first-time resolutions, enhance customer satisfaction, and, importantly, route callers to the right departments for the right resolutions at the right time requires more than just professionalism. For this, a Smart IVR solutions is the key.
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