What is a firstcall resolution and how to improve it
03/11/2022 Other Services
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Description
First-call resolution is a customer service metric that shows how well a call center is doing and resolving customer interactions on the first call. There are some best practices to improve for: firstly provide your Team with quality training, empower your customers, get as much information as possible and you should get clear about issues. These are all some practices that you can do and improve your first call resolution.
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