Chatbots and virtual assistants are used by almost every industry, including banking, real estate, travel, education, healthcare, and retail, to improve customer experience and streamline user interaction. In fact, many of us have already been having conversations with bots via Siri or Alexa for decades. Nowadays, it’s difficult to have an online encounter without a chatbot participating in some way or another. These bots help customers retrieve information, which adds value to their experience. Over the years, these chatbots have massively evolved, impacting how customers interact with a company or brand.