Selecting a CRM solution requires a process different from the typical IT purchase procedure. Because CRM connects to all aspects of the organization, organizations must understand not only the products and vendors available to them but the way their own businesses work.
Selecting a CRM – process can be reduced to 10 step as follows:-
-Know your business
-Choice your team carefully
-Understand your Regulatory Realities
-Consider your Budget and Where to Run Your CRM
-Integration with different departments
-Support Requirement
-Vertical Market Requirement
-Feature Requirement
-Final Financial
-Vendor Selection