Smart Call Center Software with Advanced Features

AC InfoSoft has developed the most advanced smart call center solution. This solution supports audio calls, video call, screen share, instant messaging (chat), fax, email, SMS, WhatsApp, Facebook, and Twitter as communication modes, which makes it a complete omnichannel contact center solution. In addition to that, this smart call center software is furnished with a wide array of advanced features such as,

- Data verification
- Customer profiling
- Live call monitoring
- Advanced call distribution
- Sticky agent
- Soundboard
- Disposition bucket
- Predictive dialer
- Auto dialer
- Multi campaign management
- Call park & pickup
- Unlimited call queue
- Average talk time
- Live agent monitoring
- Abandoned call status
- Remote agent
- Reports
- And more

Visit https://www.acinfosoft.com/ac-smart-call-center-software/ to know more about this solution, which works on both, SIP and PRI lines.