ServiceNow vs Jira Comparison Between Jira vs ServiceNow

What is ServiceNow?
ServiceNow is a powerful and versatile cloud-based IT Service Management (ITSM) platform that enables organizations to manage, structure and automate their business operations. It is an easy to use ticketing system that helps companies manage their digital workflows for everyday business processes. It is nothing but a platform as a service that helps in providing the infrastructure needed to implement and run business applications and services. It provides ITSM applications and helps in the automation of many organizational workflow activities. With roots in IT service management, ServiceNow is gradually evolving as the platform of choice for enterprise service management, consolidating all business related functions such as customer helpdesk, HR, security and legal into one versatile platform. With easy integration with several different tools, ServiceNow enables you to manage projects, teams, and customer interactions in a jiffy without the extra bells and whistles.

What is Jira?

Jira is a powerful bug/issue tracking and work management tool for all kinds of use cases and for businesses of all sizes. Originally a bug tracking tool for software and mobile apps, Jira has evolved into a highly customizable project management system that supports any agile methodology, be it Scrum or Kanban. The name Jira is actually a truncation of Gojira, the Japanese word for Godzilla and was designed to compete with the infamous bug tracking tool Bugzilla. On top of its bug and issue tracking capabilities, it is highly customizable which makes it a different system altogether. Jira Software is a part of the Jira’s family of products, along with Jira Core and Jira Service Desk. It combines the classic Jira features such as flexible workflows and customizable fields with the agile support methods to bring you a complete package that gives you the absolute experience of running a project the agile way.

Difference between ServiceNow and Jira
Atlassian Jira was originally developed for tracking bugs and issues for software and mobile apps, but it has evolved into a powerful agile project management tool for businesses of all sizes. Jira is a project tracking and management system that keeps all of your team’s work in a single Jira Project. ServiceNow, on the other hand, is a cloud-based IT Service Management (ITSM) platform that enables organizations to manage, structure and automate their business operations. It is a platform as a service that provides ITSM applications and helps in the automation of organizational workflow activities.