Pointel Genesys salesforce adapter

You may synchronize the salesforce application and the Genesys workspace with the aid of the Pointel Genesys sales force adapter. Features like Scree-pop up and click-to-dial capabilities will allow the agents to give a better user experience for the customers. The Pointel Genesys salesforce adapter will be simple to administer because the configuration has been built to allow for centralized and highly flexible adjustments. You can also alter the screen to fit the setup.

When interacting, agents can view previous data and caller interactions quickly and with little effort. They will also be given the appropriate information as needed. Genesys Adapter Salesforce has a number of critical features accessible.
And the features likely to be Automatic activity creation including custom field, click to call facility from the salesforce, search capabilities using the custom field, open CTI based integration.