09/05/2023 Computer - IT - Webs
• Create an internal team for social media customer service
• Train employees to handle customer reviews
• Have multiple templates to answer FAQs
• Use past reviews of your business as models to generate templates
• While answering negative reviews, do not get personal
• Be cool and kind about your response.
• Create an internal team for social media customer service • Train employees to handle customer reviews • Have multiple templates to answer FAQs • Us...
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