IVR Solutions The Future of Customer Service
19/02/2024 Technology
Price: Check with seller
Description
In IVR systems, callers are guided through a menu of options with prerecorded voice prompts and touch-tone keypad inputs. These systems enable them to resolve common inquiries, make payments, check account balances, or schedule appointments without human assistance. As a result of this automation, customer interactions are streamlined and agents are freed to handle more complex issues, improving customer satisfaction overall.
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PRP Services
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