26/02/2024 Technology
Using interactive voice prompts, IVR (Interactive Voice Response) service providers automate and manage incoming telephone calls for businesses. Callers are guided through a series of options or actions in response to these prompts, such as selecting from a menu, getting information, or routing calls to the right departments. Most IVR service providers offer customizable systems that can be integrated into existing phone systems, allowing businesses to handle calls more efficiently, improve customer service, and manage high call volumes more efficiently.
Using interactive voice prompts, IVR (Interactive Voice Response) service providers automate and manage incoming telephone calls for businesses. Calle...
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