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Implementation of this standard also reduces the long term cost of IT provision which includes better visibility it reduces IT wastage through proper understanding and IT assets management and services.
The implementation also improves efficiency through the process of best practices. Workflow and automation. Providing new or additional services to improve business operations and results. Problem management can also derive benefits from this standard for example it reduces the impact of problems on business, which productivity is lost, IT failures, etc.
For more information and updates about ISO 20000, keep an eye on the URS website.
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