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Nurturing relations with the customer is the important part of any business. Business is becoming complex in this competitive time. Customers are judging companies on their services. Every organization should handle complaints efficiently. When you don’t listen to your customers they felt that their problem was not taken seriously. You have to fix customer problems to deliver best results.
-Ask Questions in a concerned manner
-Be honest and transparent
-Pro-active approach
-Role of service software in customer service departments

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