23/04/2022 Customer Service
Chatbot for business has been one of the most talked about topics in the recent times. Chatbots are a software application which leverages artificial intelligence and machine learning to deliver responses to users. They can be used for marketing and customer service and without a doubt, they will play a major role in the future of customer engagement.
With these chatbots, you don't have to worry about having someone on-site 24/7 to answer questions. Businesses can now scale their customer service operations as their AI chatbot is always available round-the-clock.
Chatbots work well as they don't get tired like humans do, they take up less space than humans and deliver an instant response with no wait time.
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