Five ways to prioritize and resolve IT support tickets faster
27/05/2021 Computer - IT - Webs
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Description
Support service is one aspect of business that is essential to every industry. Regardless of industry, it is crucial to deliver the best service possible to all customers. All support tickets need to be answered promptly and accurately, as the majority of your customers’ experience is based on the type of customer service they receive. This obviously increases the pressure on support reps, as they need to answer numerous tickets in a timely manner without losing authenticity. Every customer believes that his or her ticket should be prioritized.
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Shashi Saurav
Individual
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