06/05/2022 Computer - IT - Webs
A dialer software is an application that automates the process of dialing numbers in call centers. Unlike manual dialing, it automatically dials the phone numbers pertaining to a selected list of contacts on behalf of the agents. A call center dialer, also known as an outbound dialer, connects the customer to either an IVR or to a live call center representative, thereby increasing the call connect ratio and agent talk time. Dialer is an automated outbound dialing system that connects prospects with agents more efficiently by dialing numbers one after the other while saving live agent's time. Dialer software helps ensure company call centers run as effectively and efficiently as possible. They help manage the company's important dialer system, which routes calls, auto dials, or predictive dialer outbound numbers for agents. Even though Dialer can natively record phone calls, integration with the suite of recording utilities allows for recording of any VOIP phone calls on your network, as well as the option to record the agents' screens and have them tied to the lead that the agent is talking to.
We Provide consulting services for configuration of Dialer software System for Inbound/Outbound Calls using Vicidial. We have in depth core knowledge of VICIDIAL code and we do modification as per client requirements.
Features of Dialer software :
~ Interactive Dashboard
~ Real-Time Call Monitoring
~ Call Recording
~ Callback Scheduling
contact: +91 940 820 7777
Skype id :- Kingdialer
Email : [email protected]
Visit : https://www.dialerking.com/
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