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Description

Customer experience is a holistic proactive approach of keeping its customer perception towards the positive side. These can be done by creating customer centric business strategies to not only keep its loyal customers retained, but also creating a valuable brand name to attract many more prospective clients.
Customer Service, on the other hand, is reactive, where once the customers start reporting issues in the product or service, a team of customer service will try and provide probable solutions to the issues.

Improve Customer Experience with CRM
-Creating goals
-Understanding your customers
-Channel Flexibility
-Be attentive to customer needs and feedbacks
-Improved customer care and sale team

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