19/04/2021 Computer - IT - Webs
Repeat orders are purely proportional to customer satisfaction, attainment of loyal customers and customer retention. All these are the main priorities of the goal list in an organisation. Gaining customer satisfaction and customer loyalty is not an easy task or a quick process. It needs efforts and mainly, time. A sales person will know the difficulty behind selling a product to the customers. And similarly, there is a challenge behind retaining the customers and satisfying their expectations.
You are not just the only product or store. But if your loyal customers are still coming to you every time, it becomes your responsibility to retain customers and value them. You might have heard that retaining your existing customers is less expensive than gaining new customers. There are different stages in the business where gaining new customers and retaining the existing customers have their own importance and benefits.
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