6 Keys To A Successful Customer Experience Management Program
25/03/2022 Computer - IT - Webs
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Description
Great customer experience leads to increased Customer loyalty, lower churn, more referrals and positive word of mouth publicity and higher value customers.
Here are 6 keys to help you get it right
-Get all key decision makers involved from each department
-Map your customer journey
-Identify and monitor sources of feedback and Voice-of-the-Customer data
-Measure the customer experience, quantitatively and qualitatively
-Report the right information to the right people at the right time
-Act on insights and respond
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Shashi Saurav
Individual
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