12 Commanding Rules of a HelpDesk Management System
27/05/2021 Computer - IT - Webs
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Description
A Helpdesk or service desk is a one-stop point of contact that provides centralized information and support management service to handle a company’s internal or external queries. A helpdesk software solution enables companies to resolve customer grievances faster and efficiently by simply automating the complaint resolution process with the ticket management system. Having a helpdesk system leaves a positive impact on multiple facets such as an improvement in customer satisfaction, increased agent productivity, and some of the operational/business benefits.
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Shashi Saurav
Individual
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