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Description

iNextrix Technologies Pvt. Ltd offers iCallify, which is intelligent call center software. This intelligent call center software is loaded with a range of features and one of them is a predictive dialer. Predictive dialer supports predictive dialing, which works as below:
- Import leads
- Lead group creation
- Predictive dialing
- Call routing to a suitable agent once connected to a lead
- Pop up call script
- Pop up lead detailed fetched from CRM solution, if the intelligent call center software is integrated with the CRM solution
- Show call controls to the agent to handle a call more professionally
- Play music on hold, if the call is put on hold
- Let the agent fills in disposition and other details at the end of the call
- Call logs for future reference in the software
To know more about all features of intelligent call center software, visit https://inextrix.com/icallify

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