Cancel and Refund Policy at Air New Zealand Flight

Air New Zealand Cancellation Policy

Air New Zealand understands that sometimes plans change. And you may need to cancel your flight. That’s why this Air New Zealand cancellation policy is flexible to help make things easier.

If you need to cancel your flight, you can do so up to 24 hours before your departure time. If you cancel within 24 hours of your departure time, you will have to pay a cancellation fee. If you purchased a refundable fare. You will get a full refund of your ticket, minus any applicable cancellation fees. If you purchased a non-refundable fare. You will get a refund of the fare. Minus any applicable cancellation fees and any fare difference. You may not be eligible for a refund if you purchased a special fare, such as a promotional fare. If you need to cancel your flight. Please contact the Air New Zealand customer service team. at US Number: OTA: +1-800-971-7347 or 0064-9-357-3000 as soon as possible to discuss your options.