Voice Process Executive Attractive Incentives
Job Description
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: Any Basic Degree
Location: In And Around Chennai

Your Duties:
Inbound and Outbound Call Handling: Respond professionally, politely, and promptly to incoming customer calls and targeted outbound follow-up calls.
First Call Resolution (FCR): To increase customer satisfaction, diagnose customer problems, respond to questions about accounts, goods, or bills, and address concerns during the first call.
Customer Empathy & De-escalation: Use effective de-escalation strategies to win back customers' trust, handle difficult customer complaints with empathy, and remain composed under duress.
CRM Management & Call Documentation: During and right after calls, precisely record call summaries, customer comments, resolution procedures, and follow-up activities in CRM platforms (Salesforce, Zendesk, Avaya).
Compliance with Process and Quality: Respect call center scripts, SOPs, compliance requirements, and quality standards under the QA team's supervision.

Candidate Application:
Full Name:
Contact Number:
Email Address:
Current Location:
Position Applied For:
Qualification:
Year of Passout:
Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable)
Current/Last Drawn Salary (Monthly/Annual):
Notice Period:

We invite you to apply and explore this exciting opportunity!
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com