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A voice bot is a conversational agent that utilizes artificial intelligence and natural language understanding (NLU) to interpret the intent and meaning of its conversational partner's speech. Like a voice bot, a chatbot is an automated conversational interface powered by artificial AI, which you can use to automate and streamline your early-stage customer service interactions. Voice bots utilize input voice recognition and translation in conjunction with a text-to-speech (TTS) engine to comprehend human speech and respond in everyday language.
A voice bot is a conversational agent that utilizes artificial intelligence and natural language understanding (NLU) to interpret the intent and meani...
The voice process in BPO continues to offer measurable benefits for businesses in 2025. With quick issue resolution, emotional engagement, and real-ti...
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