Typical Voice Operations Voice Process Executive
Candidate Application:
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Candidate Category: Fresher / Experienced
Willingness to Relocate: Yes / No

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Job Description:
Responsibilities:
Customer Interaction & Voice Handling: Maintain a cheerful, sympathetic, and solution-focused tone while professionally managing large volumes of incoming calls or carrying out focused outbound communication campaigns.
First Call Resolution & Issue Isolation: Using knowledge base articles and standardised SOPs, actively listen to client enquiries, identify the underlying causes of problems, and offer precise, first-contact answers.
Real-Time CRM & Case Logging: Track open support tickets across CRM platforms during and right after calls, tag interaction causes, update customer information, and record thorough call summaries.
Customer Retention & De-escalation: Calmly handle irate or disgruntled callers while utilising tried-and-true conflict de-escalation strategies to transform unfavourable circumstances into favourable customer experiences.
Cross-Functional Escalation & Follow-Up: Work with internal departments (technical support, billing, logistics, or operations) to immediately follow up on promised callbacks and resolve complex tickets.

Required Skills:
Verbal Communication & Active Listening: Outstanding articulation, neutral pronunciation, telephone etiquette, and active listening abilities in spoken English.
Conflict Resolution & Empathy: Excellent emotional intelligence to handle irate customers, maintain composure under duress, and establish rapport fast over the phone.
CRM & Multi-Tasking Efficiency: The capacity to search information portals, manage different software programs, and record interaction notes all at once while having a live phone conversation.
Process and Script Adherence: The ability to regularly adhere to security verification procedures, compliance workflows, and call scripts.

Experience: 0 to 3 yrs
Salary: Best in the Industries

Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
infohrmaria04@gmail.com