Strengthen your IT service management capabilities through ITIL Foundation Training (Version 5) at CCS Learning Academy. The course provides a structured introduction to digital product and service management and establishes common terminology for effective organizational practices. Topics include service offerings, value co-creation, governance, ITIL guiding principles, the Value System, value chain, management practices, value stream mapping, continual improvement, four dimensions, and AI governance. This three-day program includes instructor-led training, a student handbook, practical scenarios, an exam voucher with two attempts, and career placement assistance.

https://www.ccslearningacademy.com/course/itil-foundation-training/