02/02/2026 Technology
Customer service doesn’t usually break all at once. It wears down. Same questions. Same explanations. Less patience every hour. An AI Agent for customer service handles repetitive queries instantly so humans can focus on cases that actually need judgment. Order status, policy questions, basic troubleshooting resolved without delay. I’ve watched teams stabilize just by removing this background noise. Nothing dramatic. Shorter queues. Calmer customers. A support day that feels survivable.
Customer service doesn’t usually break all at once. It wears down. Same questions. Same explanations. Less patience every hour. An AI Agent for custom...
Voice support falls apart fast when queues grow. Long holds. Repeated explanations. Agents trying to sound calm while watching the clock. Exei AI voic...
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