Users can face issues in sending mails even if there are absolutely no technical faults in the system. Not many users are aware of the fact that each and every mail send from the mail account of users are scanned before getting delivered to the recipient’s mail box. Therefore, in case there is any malicious content which gets discovered in the process, the mail would be blocked and not delivered to the mail box. To negate such instances, there are extensive explanations and illustrations on how to draft a mail. Users should go through such best practices uploaded in the customer support portal to prevent such issues.