They have pivoted at full tilt and delivered well-received digital options, but the truth is, technology isn’t slowing down to congratulate them and neither are mobile bank users. Functions, like checking account balances and recent transactions, performing transfers, depositing checks via photograph, and receiving notifications make the banking experience more valuable; however, these mobile banking features are now considered commonplace and banks need to push boundaries further. Customers today are expecting hyper-personalized customer journeys and superior convenience.
Challenges for Banks
While the rise of mobile banking and FinTech services present a wealth of opportunity, banks still face a myriad of challenges. There is an understanding that the urgency for innovation is acute, however, these impediments are still considerable barriers to change:

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