Upaadhi Software Solutions Pvt Ltd is looking for undergraduates & Graduates (Fresher’s/Experienced) with good communication skills male and female for Technical Support Executive for international and Domestic BPO in Secunderabad and Hyderabad.
Candidates must have good communication skills.
- Provides answers to customers by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Improves system performance by identifying problems; recommending changes.
- Accomplishes information systems and organization mission by completing related results as needed.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Focuses on delivering a positive customer experience according to Dell standards.
- Monitors and tracks issues to ensure accurate resolution.
Qualification: SSC to Any Degree
Skills: Good Communication skills in any 2 languages from Telugu, Hindi, English, Tamil, Malayalam, Kannada and Marathi.
Exp: 0-2 years.
Timings: 10.30 AM to 5.30PM.
Work Location: Hyderabad.
Interested candidates please forward your resume to firstname.lastname@example.org
If you have some references for the same profile, we would really appreciate that.