Servicenow Online Traning By Pradhikatechnology

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Audience:o Functional Owner, Administrators and Implementerso Any Programmerso DataBase developers/administratorso Testi...

  • Category: Computer - Multimedia Classes
  • Published: 06/06/2015
  • Current Rating: /5 0 Vote


    Audience:o Functional Owner, Administrators and Implementerso Any Programmerso DataBase developers/administratorso Testing professionalso Enterprise Resource Planning professionalso Customer Relationship Management professionalso Business Intelligence professionalso Business Process Management professionalso Middleware tool consultants professionalso Any degree Fresherso HP Service managers professionalso BMC Remedy professionalso Computer Associates Service Desk Managers professionalso IBM Smart Cloud Desk Engineers professionalso ITSM/ITIL professionalso Ticketing tool Professionalso Business Analyst/System analystCourse Objectives:Explain key features and benefits.Understand core applications and modules.List the high-level setup steps for the mandatory dependencies.Understand the high-level process involved in implementing ITSM platform (post-mandatory-dependency-implementation)Describe how the out-of-box Self-Service Application pages display.Describe options for configuring Self-Service Application Initial Landing Pages.Explain how to verify the initial implementation.Describe which major ITIL/ITSM features are supported by, including multi-currency price list support.Create a basic request, move to change and problem, and create a knowledge-base entry.Explain the source of ticket types used in and maintain SLAs.Create and maintain Service Catalog.Describe the main features and functionality of ApplicationsSnow Admin Course Topics:1) Core Configuration–Configure Navigation, Search and UI Options–Manage Lists, Filters, and Forms–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts–Use the ServiceNow Mobile Platform–Activate Plugins2) User Administration–Configure User Accounts–Add Groups and Assign Users to Groups–Assign Roles3) Manage Data with tables and CMDB–Learn How to Manage Data with Tables–Work with the CMDB to add New Configuration Items (CIs)4)Manage Data with Import Set and Update Set–Work with Import Sets–Create and Apply Update Sets5) Process Application–Work with Knowledge Base–Create and Populate Service Catalog Items and Order Guide6) Core Application Administration–Set up Email Notifications and SMS Alerts–Learn about Upgrade Process and Release Cycle–Implement Contextual Application Security–Record Baseline Performance Statistics7)Service Administration–Create and Modify Reports–Create and Apply SLAs–Customize and Brand Your Instance–Use Social IT CapabilitiesCourse Fee:Single Nomination:INR 22,000/-Our Courses    WebSphere    SAP    Oracle    Java    Microsoft    Tibco    PROFESSIONAL COURSES   WebMethods Development   Teradata Development   Shell Scripting   Linux/Unix Administartion   Testing Tools   Android Application Development   Hadoop - Bigdata Development   salesforce crm   Ruby on rails online training   Iphone Developemnt   PYTHON online trainingAddress    Rakesh Kumar    +91 9700330693    +1 234 200 0813

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