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Service Now Course Topics

Introduction to Service Now

•             What is Service Now

•             Why and who can use Service Now

•             Concept of cloud computing in Service Now

•             Introduction to ITIL foundation

•             Navigation and users

•             Helpful portals, releases

Customize Homepage

•             Creating Gauges

•             Define CSS properties, UI Properties

•             Change visibility of Homepage and banner

Tables, Form, Dictionary

•             Creating Application, module

•             Creating table

•             Personalizing form and table layout

•             Creating Section,

•             View

•             Dictionary entries

•             Dictionary overrides

•             Reference qualifiers

•             Related lists

Update set’s Creation


•             Creating an update set

•             Merge update set

•             Retrieve Update set in another instance

Creating workflow

•             Workflow editor and workflow scripts

•             Workflow activities and workflow context

•             Workflow stages, transitions

Service catalog management

•             Use of service catalog, back end execution

•             Creating catalog item, record producer, order guide

•             Create RITM and catalog task

•             Attaching workflow to catalog items

Importing data in Service Now

•             Data sources,

•             XML import

•             Transform maps,

•             Scheduled data import

•             Import sets

•             Transform scripts

•             Data load automation

More Details

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