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SADGURU TECHNOLOGIES -8179736190 04040154733  Mail Service Now Course Topics Introduction to Service Now • What is Service Now • Why and who can use Service Now • Concept of cloud computing in Service Now • Introduction to ITIL foundation  • Navigation and users • Helpful portals, releases  Customize Homepage  • Creating Gauges • Define CSS properties, UI Properties • Change visibility of Homepage and banner Tables, Form, Dictionary  • Creating Application, module  • Creating table • Personalizing form and table layout • Creating Section, • View • Dictionary entries • Dictionary overrides • Reference qualifiers • Related lists Update set’s Creation  • Creating an update set  • Merge update set • Retrieve Update set in another instance Creating workflow • Workflow editor and workflow scripts  • Workflow activities and workflow context • Workflow stages, transitions Service catalog management  • Use of service catalog, back end execution • Creating catalog item, record producer, order guide • Create RITM and catalog task • Attaching workflow to catalog items Importing data in Service Now • Data sources, • XML import • Transform maps,  • Scheduled data import • Import sets • Transform scripts  • Data load automation User Administration • Creating groups • Users and Departments • Concept of delegation  • Customizing user profile • Roles & group membership • Fetch detail of logged in user Email Notification  • Defining a Template  • Define notification  • Email logs  • Introduction to SMTP and POP mail servers • Trigger email on event Create SLA &Schedule  • SLA Definitions • SLA Properties • Attach SLA to tasks • Create schedule and child schedule Scheduled Jobs  • Introduction to scheduled jobs • Scheduled Job log • Scheduled reports Access Control List  • Create Read, Write and Create ACL on table and field level • Debug ACLS • Write ACL Scripts  • Concept of privileged system admin Content Management (CMS)  • Creating site, page • Dynamic con

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