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Service Now Course Topics


Introduction to Service Now

  • What is Service Now

  • Why and who can use Service Now

  • Concept of cloud computing in Service Now

  • Introduction to ITIL foundation

  • Navigation and users

  • Helpful portals, releases

Customize Homepage

  • Creating Gauges

  • Define CSS properties, UI Properties

  • Change visibility of Homepage and banner

Tables, Form, Dictionary

  • Creating Application, module

  • Creating table

  • Personalizing form and table layout

  • Creating Section,

  • View

  • Dictionary entries

  • Dictionary overrides

  • Reference qualifiers

  • Related lists

Update set’s Creation

  • Creating an update set

  • Merge update set

  • Retrieve Update set in another instance

Creating workflow

  • Workflow editor and workflow scripts

  • Workflow activities and workflow context

  • Workflow stages, transitions

Service catalog management

  • Use of service catalog, back end execution

  • Creating catalog item, record producer, order guide

  • Create RITM and catalog task

  • Attaching workflow to catalog items

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