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The system must understand different information sources, retrieve appropriate content, respect access permissions, and provide answers that users can verify. 1. Identify Which Business Knowledge Should Be Accessible The first step is deciding what information the application should help users access. A company may want to create an internal assistant for HR policies, a technical support tool for product documentation, or a knowledge search platform for customer service teams. Each application has different requirements. An HR assistant needs to retrieve approved employee policies, while a technical support assistant may need product manuals, troubleshooting instructions, and release documentation. Defining the intended use helps prevent the knowledge base from becoming an unstructured collection of unrelated files. 2. Bring Information From Different Sources Together Business knowledge is rarely stored in one location. 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