SAP CRM TRAINING BANGALORE @ PEOPLECLICK TECHNO SOLUTIONS

22/08/2012 Professional & Short Term Course

Price: Check with seller

Description

SAP CRM Training @ Peopleclick Techno Solutions Pvt. Ltd
http://www.people-click.com
What is SAP CRM?
SAP CRM is the customer relationship management software that facilitates the user to focus on the customer value, loyalty, and profitability across the entire value chain using the front-office and back-office functionality that complements the industry-specific processes. The SAP CRM provides a web-based user interface which is unified across the CRM centric solutions that can be uniquely tailored comprehensively for the business users and covering all channels across marketing, sales, and service followed up with the embedded analytics and end-to-end, industry-specific processes. The SAP CRM can run on the SAP NetWeaver platform.
CRM COURSE OUTLINE


1.CRM OVERVIEW & ARCHITECTURE
CRM Introduction
Channels of CRM
SAP CRM Architecture
CRM Component Landscape
Development Landscape
Overview of All CRM Applications & Their Architecture.
2. BASE CUSTOMIZATION
Organizational Management
Business Partner Management
Products
Partner determination
Transaction processing
Activity management
Status management
Date management
Actions
CRM Billing


3.CRM MARKETING


Overview of Marketing Management
CRM Lead Management
• General Settings for Leads
• Basic Functions for Leads
• Transactions for Leads
• Questionnaires for Leads
• SAP Workflow Settings for Lead Management
CRM Lean Campaign Management
• Basic Campaign Configuration
• Configuration
• Target Groups
• Campaign Execution
• External List Management
• Campaign Automation
4. CRM SALES
• Opportunity Management
• Sales Methodology
• Quotation & Order Management
• Copy Controls
• Territory Management


5. CRM SERVICE
• CRM Service Master Data
• Configuration
• Installed Base
• Service Products
• Service Products for Contracts
• Warranties
• Service Process Transactions
• Settings for Service Order, Quotation
• Settings for Service Confirmation
• Settings for Service Contracts
• Copy control
• Service Resource Planning


6. CRM INTERACTION CENTER (WEB CLIENT)


• Configuration
• Interaction Center Transactions
• IC Business Role Profiles
• Maintaining Business Roles for IC
• Transaction Launcher
• Business Roles
• Navigation Bar profiles
• Work Centers


7.E COMMERCE
• Introduction to B2B & B2C
• Architecture
• Web Shop & User Management
• Product Catalog
8.MIDDLEWARE
• Overview OF Middleware
• CRM Generation
• CRM Connectivity with ECC
• Local Settings
• Cross-Connectivity
CRM Connectivity Standalone
OTHERS
• Interview Related Questions
• Resume Preparation & Interview Tips
Contact Person :
Sanjeev Sethumadhavan
Mobile : 9591232001
080-26689100/26683004
Website: http://www.people-click.com

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