SAP CRM TRAINING BANGALORE- COURSE CONTENT

24/08/2012 Professional & Short Term Course

Price: Check with seller

Description

Peopleclick Techno Solutions Pvt. Ltd 


What is SAP CRM?


SAP CRM is the customer relationship management software that facilitates the user to focus on the customer value, loyalty, and profitability across the entire value chain using the front-office and back-office functionality that complements the industry-specific processes. The SAP CRM provides a web-based user interface which is unified across the CRM centric solutions that can be uniquely tailored comprehensively for the business users and covering all channels across marketing, sales, and service followed up with the embedded analytics and end-to-end, industry-specific processes. The SAP CRM can run on the SAP NetWeaver platform.


            CRM COURSE OUTLINE



1. CRM OVERVIEW & ARCHITECTURE


2. BASE CUSTOMIZATION


3. CRM MARKETING


  • Overview of Marketing Management

  • CRM Lead Management

  • CRM Lean Campaign Management

  1. Basic Campaign Configuration

  2. Configuration

  3. Target Groups

  4. Campaign Execution

  5. External List Management

  6. Campaign Automation

 


4. CRM SALES


5. CRM SERVICE


6. CRM INTERACTION CENTER (WEB CLIENT)


7. E COMMERCE


8. MIDDLEWARE


Contact Person :
Sanjeev Sethumadhavan


Mobile : 9591232001


080-26689100/26683004


Website: http://www.people-click.com


 

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