24/08/2012 Professional & Short Term Course
Peopleclick Techno Solutions Pvt. Ltd
What is SAP CRM?
SAP CRM is the customer relationship management software that facilitates the user to focus on the customer value, loyalty, and profitability across the entire value chain using the front-office and back-office functionality that complements the industry-specific processes. The SAP CRM provides a web-based user interface which is unified across the CRM centric solutions that can be uniquely tailored comprehensively for the business users and covering all channels across marketing, sales, and service followed up with the embedded analytics and end-to-end, industry-specific processes. The SAP CRM can run on the SAP NetWeaver platform.
CRM COURSE OUTLINE
1. CRM OVERVIEW & ARCHITECTURE
2. BASE CUSTOMIZATION
3. CRM MARKETING
4. CRM SALES
5. CRM SERVICE
6. CRM INTERACTION CENTER (WEB CLIENT)
7. E COMMERCE
Contact Person :
Mobile : 9591232001
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