SAP CRM TRAINING AT PEOPLE-CLICK.com IN BANGALORE

06/08/2012 Professional & Short Term Course

Price: Check with seller

Description

 


 


 


 


                                                                    CRM COURSE OUTLINE


Contact Person :
http://www.people-click.com


Mobile : 9591232001


080-26689100/26683004


Website: http://www.people-click.com


Course Content:


SAP CRM 2007

1.CRM OVERVIEW & ARCHITECTURE



CRM Introduction
Channels of CRM
SAP CRM Architecture
CRM Component Landscape
Development Landscape
Overview of All CRM Applications & Their Architecture.



2. BASE CUSTOMIZATION



Organizational Management
Business Partner Management
Products
Partner determination
Transaction processing
Activity management
Status management
Date management
Actions
CRM Billing

3.CRM MARKETING



Overview of Marketing Management


CRM Lead Management


  • General Settings for Leads

  • Basic Functions for Leads

  • Transactions for Leads

  • Questionnaires for Leads

  • SAP Workflow Settings for Lead Management

 


CRM Lean Campaign Management


  • Basic Campaign Configuration

  • Configuration

  • Target Groups

  • Campaign Execution

  • External List Management

  • Campaign Automation



   4. CRM SALES


 


  • OpportunityManagement

  • Sales Methodology

  • Quotation & Order Management

  • Copy Controls

  • Territory Management


5. CRM SERVICE


 


  • CRM Service Master Data

  • Configuration

  • Installed Base

  • Service Products

  • Service Products for Contracts

  • Warranties

  • Service Process Transactions

  • Settings for Service Order, Quotation

  • Settings for Service Confirmation

  • Settings for Service Contracts

  • Copy control

  • Service Resource Planning


6. CRM INTERACTION CENTER (WEB CLIENT)


 


  • Configuration

  • InteractionCenterTransactions

  • IC Business Role Profiles

  • Maintaining Business Roles for IC

  • Transaction Launcher

  • Business Roles

  • Navigation Bar profiles

  • Work Centers

 


 


7.E COMMERCE


  • Introduction to B2B & B2C

  • Architecture

  • Web Shop & User Management

  • Product Catalog

 


8.MIDDLEWARE


 


  • Overview OF Middleware

  • CRM Generation

  • CRM Connectivity with ECC

  • Local Settings

  • Cross-Connectivity

CRM Connectivity Standalone


OTHERS


  •  Interview Related Questions

  •   Resume Preparation & Interview Tips

  • Contact Person :
    http://www.people-click.com

  • Mobile : 9591232001

  • 080-26689100/26683004

  • Website: http://www.people-click.com

 

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