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Salesforce Communities update shoots for simplification and personalization, As companies try to move to more of a self-service approach to customer service, online forums become more important than ever to help users find the right answers quickly, whether troubleshooting a problem or making a buying decision.

Today, Salesforce released an update to its Community Cloud service that makes it easier for community managers to update pages and put the right information in front of the visitor as he or she makes his way through your website.

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