Zero customer loss is possible in an ideal situation when your business has a complete monopoly in the market, which is not possible these days with abundance of competitors in the industry. So fix this problem with specifically build add-ons that can contribute to your quality customer experience and hence their retention. A happy customer is an asset for a business who works like the brand ambassadors. They not only lead to repeat purchase but also invite new buyers by promoting your products in their circle. So fixing the problem of customer loss simply revolves round making your customer happy where crm Salesforce can come into action.