Real Time ITIL Traning Institute in chennai vadapalani

29/06/2015 Professional & Short Term Course

Price: Check with seller

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Description


Introduction


• Introduction of ITIL
• Qualification scheme of ITIL


Service Management as a practice


• Service
• Organization
• Processes
• Roles
• Service Management


The Service Lifecycle


• The Structure
• Scope
• Interfaces and Components of the ITIL Library
• Life cycle of ITIL Service


Service Strategy


• Models Service
• Portfolio Management Service
• Demand Management
• Return on Investment
• Financial Management


Service Design


• Service Management of Catalogue
• Level Management Service
• Management of Capacity
• Management of Availability
• IT Service Management
• Security Management Information
• Supplier Management


Service Transition


• Management Change
• Service Asset
• Deployment and Release Management
• Service Management Knowledge


Service Operation


• Management Incident
• Management of Event
• Fulfillment of Request
• Management of Problem
• Access Management


Continual Service Improvement


• The Improvement Model Service of Continual
• the Service Lifecycle


Implementing ITIL


• tips and tricks Implementation
• Business case and KPIs
• People Aligning
• Process
• Organizational and Technology requirements


Contact Details
Dotexe Technologies, #23, South Sivan Koil Street, Vadapalani Chennai–600026,Phone:+914465485599,
Website :www.dotexetechnologies


 

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