Real Time ITIL Traning Institute in chennai vadapalani

29/06/2015 Professional & Short Term Course

Price: Check with seller

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• Introduction of ITIL
• Qualification scheme of ITIL

Service Management as a practice

• Service
• Organization
• Processes
• Roles
• Service Management

The Service Lifecycle

• The Structure
• Scope
• Interfaces and Components of the ITIL Library
• Life cycle of ITIL Service

Service Strategy

• Models Service
• Portfolio Management Service
• Demand Management
• Return on Investment
• Financial Management

Service Design

• Service Management of Catalogue
• Level Management Service
• Management of Capacity
• Management of Availability
• IT Service Management
• Security Management Information
• Supplier Management

Service Transition

• Management Change
• Service Asset
• Deployment and Release Management
• Service Management Knowledge

Service Operation

• Management Incident
• Management of Event
• Fulfillment of Request
• Management of Problem
• Access Management

Continual Service Improvement

• The Improvement Model Service of Continual
• the Service Lifecycle

Implementing ITIL

• tips and tricks Implementation
• Business case and KPIs
• People Aligning
• Process
• Organizational and Technology requirements

Contact Details
Dotexe Technologies, #23, South Sivan Koil Street, Vadapalani Chennai–600026,Phone:+914465485599,
Website :www.dotexetechnologies


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