Description: Malayalam Voice Executive need for BPO
Job Description
Your Contribution:
Exceptional Customer Support: Handling inbound and/or outbound calls primarily in Malayalam, addressing inquiries, resolving issues, and providing accurate information with a friendly and professional demeanor.
Problem Resolution: Actively listening to customer concerns, diagnosing problems efficiently, and providing effective solutions, escalating complex issues when necessary to ensure timely resolution.
Information Accuracy: Accurately documenting all customer interactions and details in our systems, ensuring comprehensive records for future reference and service improvements.
Brand Advocacy: Representing [Your Company Name] with professionalism and courtesy, upholding our service standards and contributing to a positive brand image among our Malayalam-speaking customer base.
Feedback & Improvement: Providing valuable feedback on common customer queries or recurring issues to help improve our products, services, and support processes.
Experience: 0 to 3 yrs
Salary: Based on Company Norms
Education: 8th, 10th, 12th or Above
Location: In And Around Chennai
Immediate Joiner Mostly Preferred
Interested Candidates Contact the HR ASAP
Warm Regards,
HR - Maria
88708 33430
[email protected]