Join Our Support Team - Inbound Calls EmailChat Process

Description: Join Our Support Team – Inbound Calls + Email/Chat Process Job Description : Job Title: Customer Support Executive – Voice & Email/Chat (Non-Voice) Location: Chennai Experience: 0 to 2 Years Job Type: Full-time, Rotational/Night Shift Qualification: Any Graduate Job Description: We are hiring for a Customer Support Executive role involving both voice (inbound/outbound calls) and non-voice (email/chat support) processes. The candidate will handle customer queries, resolve issues via calls and chat, and provide support related to services, billing, or technical troubleshooting (depending on the project). Responsibilities: Respond to customer inquiries through voice calls, emails, and chat Maintain professionalism and empathy while handling queries Update customer records and document issue resolution Coordinate with internal departments for escalations if needed Meet daily targets for call/chat handling and quality Skills Required: Good spoken and written English communication Typing speed: 40-45 WPM Basic computer and email handling skills Patience and ability to multitask Willing to work in night/rotational shifts Salary: ₹14,000 – ₹22,000/month (based on experience) Incentives: Performance-based incentives available Benefits: Paid training Free food during shift hours Health insurance, ESI & PF Annual bonus Career growth opportunities into QA, Trainer, or Team Lead roles Regards, Sofia HR, 8220184451

This ad was generated by:
Tuffclassified
- https://tuffclassified.com/