Genesys Integration with Salesforce - NovelVox

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Description

Enhance your contact center with genesys salesforce integration. Seamlessly embed Genesys CTI controls and caller information directly inside Salesforce, enabling agents to handle calls, access key customer data, and deliver personalized service without switching screens. Boost agent productivity and customer satisfaction with an optimized, secure interface supporting Salesforce Lightning, Classic, Service Cloud, and more.