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Description

Service Now Course Topics


Phno:8179736190,040-40154733


Introduction to Service Now



  • What is Service Now

  • Why and who can use Service Now

  • Concept of cloud computing in Service Now

  • Introduction to ITIL foundation

  • Navigation and users

  • Helpful portals, releases


Customize Homepage



  • Creating Gauges

  • Define CSS properties, UI Properties

  • Change visibility of Homepage and banner


Tables, Form, Dictionary



  • Creating Application, module

  • Creating table

  • Personalizing form and table layout

  • Creating Section,

  • View

  • Dictionary entries

  • Dictionary overrides

  • Reference qualifiers

  • Related lists


Update set’s Creation



  • Creating an update set

  • Merge update set

  • Retrieve Update set in another instance


Creating workflow



  • Workflow editor and workflow scripts

  • Workflow activities and workflow context

  • Workflow stages, transitions


Service catalog management



  • Use of service catalog, back end execution

  • Creating catalog item, record producer, order guide

  • Create RITM and catalog task

  • Attaching workflow to catalog items


Importing data in Service Now



  • Data sources,

  • XML import

  • Transform maps,

  • Scheduled data import

  • Import sets

  • Transform scripts

  • Data load automation


User Administration



  • Creating groups

  • Users and Departments

  • Concept of delegation

  • Customizing user profile

  • Roles & group membership

  • Fetch detail of logged in user

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Reference Id:#638692
Phone Number: 8179736190
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