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MS DYNAMICS CRM TRAINING | Microsoft Dynamics CRM Online Course

MS DYNAMICS CRM TRAINING at Global Online Trainings for boith CRM functional and technical by the expert trainers with the unique materials and server.

Microsoft dynamics CRM Training Course Introduction:

MS dynamics CRM Training is designed to help you to increase the business out comes across sales, marketing and customer services, you can deploy it in the cloud or on-premises and you can integrate it to your existing systems like (Finance, logistics and ERP) to improve information sharing. So that the employees can access the system by verity of ways while from web directly inside outlook on verity of devices including windows Tablet, smart phones and ipads. MS Dynamics CRM Training is incredible easy to use, thanks to the newly defined user interface. Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft, that allows companies of all sizes to track, manage and report on customer interactions.

MS Dynamics CRM Training Pre-requisites:

.NET Developers, Basics of any programming knowledge. Basic knowledge on CRM and Microsoft windows. Benefits of Microsoft Dynamics CRM:

Familiar interface Integration with other Microsoft products All round customer database Flexible platform Countless CRM partners and Apps Scalable Security of data Flexible deployment and licensing Always available Proven success and large community support Available in 41 languages Affordable price.


INTRODUCTION TO MICROSOFT DYNAMICS CRM History of Microsoft Dynamics CRM Editions in Microsoft Dynamics CRM Deployment types & Licensing Options Comparison with other CRM’s in the Market XRM Framework Out of Box Features SALES MODULE Lead Management Opportunity Management Product Management Quotes, Orders and Invoices Goal Management MARKETING MODULE Marketing Lists Campaigns Sales Literature Quick Campaigns SERVICE MODULE Services Service Calendar Case Management Knowledge Base Contracts ACTIVITY FEEDS WORKING WITH DASH BOARDS WORKING WITH REPORTS PROCESS DRIVEN UI ACCESSING CRM FROM OUTLOOK INTRODUCTION TO SOCIAL LISTENING ADMINISTRATION, SETTINGS CONFIGURATION ADMINISTRATION & SECURITY Creating and managing Business Units, Users and Teams Privileges, Access Levels and Security Roles Positions & Hierarchies Creating and managing Security Roles Auto Numbering, Languages System Settings Auditing SETTINGS & CONFIGURATION BUSINESS MANAGEMENT Sites, Sales Territories, Facilities and Resource Groups Working with Multi Currency System Queues and Custom Queues Services and Business Closures Fiscal Year Settings Subjects Connections DATA MANAGEMENT Duplication Detection Settings, Rules and Jobs Bulk Record Deletion Data Maps and Imports PRODUCT CATALOG Understanding the Product Catalog Unit Groups Adding Products Creating Price Lists Creating Discount Lists

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