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With digital trends rising and changing every minute of the day, the industry must tune and be sync concerning the changes. Adaptation is key. In our opinion, we have 8 Latest Digital Trends that are used in the Hospitality Industry and are making headlines.

• Chatbot’s assistance 24*7
o Chatbots are helping customers to get their queries solved immediately. Apt service instills confidence onto the customers, which paves the way towards a successful service. As hotels need to assure international service – installing chatbots for when your personnel is not available is a good decision to implement.

• Mobile app for easy access
o An application to ensure information, self-check-in mechanisms, and other important elements to provide customers the answers they are seeking at the tip of their fingers. Ultimately, the customer’s waiting time must be reduced and they must have a great experience – be it a hotel or a restaurant.

• Digitized room keys for quick room access is imperative for a smooth and easy stay.

• Voice-activated virtual assistants for anything and everything shall reduce the waiting time and provide the right information to your customers. In this way, the personnel will be able to concentrate on other personalized services.

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