17/09/2014 Computer - IT - Webs
IVR systems offer a cost effective and money saving way of handling customer calls 24*7. An IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses.
IVRS in banks is implemented to simplify following work process:
IVRS for account information
Investment portfolio updates and status using IVRS
Loan application and loan status using IVRS
Emergency and complains
Request and customer care on IVRS
Product information using IVRS
Banking is one of that sector where everyday life is in a critical range. Keeping the data privacy and protection in mind, banking applications should...