We are looking for a dedicated and detail-oriented Non-Voice Process Executive to handle customer queries and business operations through email, chat, and other written communication channels. The candidate will be responsible for providing timely responses, processing customer requests, maintaining accurate records, and ensuring customer satisfaction while meeting quality and productivity standards. Key Responsibilities - Handle customer queries through email, live chat, and ticketing systems. - Respond to customer requests with accurate and professional written communication. - Process customer information, requests, and service-related transactions. - Maintain and update customer records in the company database. - Resolve customer issues and escalate complex queries to the appropriate departments. - Ensure timely responses and follow-ups for customer enquiries. - Verify information and maintain data accuracy. - Follow company guidelines, process standards, and quality procedures. - Meet daily productivity, accuracy, and performance targets. - Prepare daily work reports and maintain proper documentation. - Coordinate with internal teams to resolve customer concerns. - Maintain customer confidentiality and data security. Requirements - Any degree or diploma in a relevant discipline. - 0–2 years of experience in Non-Voice Process, BPO, or Customer Support (freshers can also apply). - Good written English communication skills. - Basic knowledge of MS Office and computer applications. - Good typing speed with accuracy. - Ability to handle emails, chats, and customer queries professionally. - Strong attention to detail and problem-solving skills. - Good time management and multitasking abilities. - Ability to work independently and as part of a team. - Willingness to work in rotational shifts, if required.